Stitch Therapy Needlepoint - supplies online
home wishlist search contact cross stitch suppliescart

Shipping Information

Our shipping and handling fee covers the cost of postage and  packaging. We ship charts in protective plastic sleeves in order that you receive them in excellent condition. The shipping and handling fee may exceed the actual postage amount.

Shipping and handling fees and insurance will be calculated and displayed in the shopping cart after you have selected the shipping destination. 

Our rates and shipping methods are described below.

USA and Canada

We use the United States Postal Service (U.S.P.S) as our preferred postal carrier.

All orders will be shipped using First Class mail.

Value Shipping & Handling Fee
(includes Insurance)
Orders < $100 $9.75
$100 - $300 $14.00
Orders > $300 $16.00

Other Countries

We use U.S.P.S as our preferred postal carrier.

Value Shipping & Handling Fee
Orders up to $300 $23.50
Orders > $300 $26.50

Orders weighing more than 2lbs will incur surcharges.

International customers please note that the shipping costs quoted in your order are for packages weighing up to 2 lbs.  If heavier items are ordered (eg needlework frames, multiple kits, and some heavier charts etc) additional shipping charges will apply.  In those cases we will charge actual shipping costs. We will notify you if the shipping rate will be different to that displayed in the cart. 

All packages are sent insured via Airmail unless requested otherwise.  Once the package has left here we are unable to control the speed of delivery.  Many times packages will arrive in Europe and many other overseas destinations within a week to 10 days. Packages can also take longer (3 weeks or more) and it is for this reason that we are unable to send a replacement package (for insured orders) until the insurance claim is processed (we are required to wait 45 days before filing a claim, and processing typically takes a further 2-3 weeks). 

Insurance is not available to all countries. The following countries are excluded:

Abkhazia, Afghanistan, Algeria, Angola (including Cabinda), Bangladesh, Barbados, Benin, Bolivia, Brazil, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chechnia, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Eritrea, Ethiopia, Gabon, Ghana, Guinea - Bissau, Indonesia, Iran, Iraq, Ivory Coast, Jordan, Kenya, Liberia, Libya, Mali, Mauritania, truck/rail shipments to and within Mexico other than as a connecting conveyance, Morocco, Niger, Nigeria, North Korea, Oman, Pakistan, Papua/New Guinea, Paraguay, Qatar, Rwanda, Senegal, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Sri Lanka, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Venezuela, and Yemen.

For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge.

Customs and Other Charges

International customers are advised to check with their local customs agencies to determine if any additional customs charges, duties or taxes apply to the shipment within their country. Stitch Therapy Needlepoint is not responsible for any of these additional costs.  

Returns Policy  

Unfortunately due to copyright restriction, charts cannot be returned. Please make your selections carefully.

We are also not able to accept returns on opened packages of beads or kits unless the kit is missing an item which should have been included by the manufacturer. Unless goods are faulty, we can only accept returns where the packaging of beads and kits has not been opened. 

Floss and fibers are also not accepted for returns. Please make your selections carefully.

If you are not satisfied with any other goods supplied, you may return them within 30 days for a refund. All returns must be in a condition suitable for resale. There is a 15% restocking fee on returned items and shipping costs are nonrefundable.  If an item is returned for exchange - additional shipping will be charged on the new item being sent.

Please contact us first to obtain instructions and a returns number allocated. This will ensure a speedier return/refund/credit process and will avoid packages arriving in store without sufficient information.

 

find us on facebook